Privacy Policy

RESPONSIBLE: Identity: Flamingo Albir S.L (Albir Garden Resort) VAT Number: B03930393 Registered office: Camino Viejo de Altea 29 03581 El Albir – Alicante Phone: +34 966865901 Email: booking@sun-confort.com

Information and Consent

By reading this Privacy Policy, the User is informed about how Flamingo Albir S.L (Albir Garden Resort) collects, processes, and protects the personal data provided through the website https://www.albirgardenresort.com/ and https://cartamenumovil.com/albirgarden/ (hereinafter, the “website”), as well as the data from the User’s connection and browsing on the Website (hereinafter, “browsing”), and any other data that may be provided in the future to Flamingo Albir S.L (Albir Garden Resort), or through any other means enabled. The User must carefully read this Privacy Policy, which has been drafted in a clear and simple manner to facilitate understanding, and freely and voluntarily decide whether to provide their personal data, or that of third parties, to Flamingo Albir S.L (Albir Garden Resort).

Purpose

The information provided will be processed for the management of the commercial relationship. If you have provided your email in the corresponding registration, we will send you information later about the news and offers of our services through the sending of a newsletter. In order to offer you products and services according to your interests and improve your user experience, we will create a “commercial profile” based on the information provided. No automated decisions will be made based on this profile. Depending on the User’s requests, the personal data collected will be processed by Flamingo Albir S.L (Albir Garden Resort) for the following purposes:

• Manage your contact requests with Flamingo Albir S.L (Albir Garden Resort) through the channels provided for this purpose. When you contact us, we collect your contact details. These data may include your name, postal addresses, phone numbers, email addresses, as well as details of your social media profiles.
• Manage the subscription to the newsletter and subsequent sending of the newsletter, with the identifying registration data: Name and surname, email addresses, and phone numbers.
• Manage the conduct of surveys and/or evaluations related to the quality of the services provided by Flamingo Albir S.L (Albir Garden Resort) and/or the perception of its image as a company.
• Website usage data: When you interact with our website, we collect information that indicates your interests in terms of contents, topics, products, types of products, brands or styles, downloads of additional information, access through links, problems detected in the use of the tools. The use of this information is regulated in our Cookies Policy.
• Geolocation data: we collect location data derived from the IP address of your device, only up to the level of the locality. This address cannot be used to identify your internet connection or device. We use this geolocation system to detect fraud and/or detect suspicious orders.
• Our services may include social plugins from social networks. With the help of these plugins, we can, for example, share content or recommend products. The plugins are disabled by default and therefore do not send data. You can activate the plugins by clicking on the corresponding button (for example, “Enable social networks”). The plugins can be deactivated with a single click. When the plugins are enabled, your web browser will establish a direct connection to the particular social network’s web servers. The content of the plugin is transmitted from the social network directly to your web browser and incorporated into our website. By integrating the plugins, the social network receives information that you have accessed the corresponding page of our website and may register your device and access the data.
• Currently, we use the messaging service of Facebook (WhatsApp Business Enterprise) and plugins of the following social networks: Facebook, X, Instagram, but we could include others. These social networks have their own privacy policies, through which they will explain how they use and share your personal information. We recommend reviewing their privacy policies carefully before using these social networks to ensure that you agree with how your personal information is collected and shared.

If the User provides data of third parties, they declare to have their consent and undertake to transmit the information contained in the Privacy Policy to them, releasing Flamingo Albir S.L (Albir Garden Resort) from any liability in this regard.

How long will we keep your data?

Your personal data will be kept as long as the commercial relationship is maintained, unless the User requests its deletion, or for the period necessary to fulfill each purpose. If you gave consent for the newsletter, your data will be retained until you request its deletion. They will be kept for the attention of possible responsibilities arising from the treatment, during the prescription period of these.

Legitimation

The legal basis for the processing of your data is:

1. The established contractual relationship and the legitimate interest in receiving information about our products and services.
2. In order to process your data, in certain occasions, it is necessary for you to give us your consent, by which you agree that your data will be processed for a specific purpose, such as, for example:
   • Sending newsletters periodically in which information about the Company, campaigns, discounts, and promotions exclusively offered to users/customers is included.
   • Participation in contests and sweepstakes.
3. Compliance with legal obligations: These are treatments required by law that we cannot fail to comply with, such as:
   • Collaboration with judges and courts.
   • Collaboration with the Spanish Data Protection Agency.
   • Compliance with tax obligations and collaboration with the State Tax Administration Agency.
   • Obligations in money laundering and terrorism financing prevention.
   • Providing product guarantees.
   • Compliance with applicable regulations on general product safety.
   • Collaboration with state security forces and bodies.
4. Legitimate interest:
   1. To send information about our products and services to customers.
   2. Quality and satisfaction surveys: We have a legitimate interest in occasionally contacting you to carry out quality and satisfaction surveys, asking for information on how you perceive and value our activity and on the possibility of improving it.
   3. Fraud prevention in your purchases: We process the data strictly necessary to analyze the orders placed by the user/customer and prevent fraud, in case we detect operations that may be considered suspicious, based on the legitimate interest in fighting fraud.

Recipients

The User’s data may be communicated to: Participating companies or companies within the business group, only for internal administrative purposes and/or for the purposes indicated above.

• Providers of Flamingo Albir S.L (Albir Garden Resort) as Information Services companies, in those cases where contracting services that require this communication are necessary. These companies only access the personal information they need to carry out such services, and we require confidentiality guarantees regarding your personal information. Likewise, there are companies that provide us with other services such as information technology (storage and processing of information).
• Public Administrations, in cases provided for by Law.
• If part of a loyalty program, in which Flamingo Albir S.L (Albir Garden Resort) is a collaborating company and therefore participates in it, your data will be communicated to third parties in order to inform them of the points obtained, as well as the exchanges made for the products available at any given time, in order to keep your data updated in the loyalty program.

The recipients indicated in this section may be located inside or outside the European Economic Area, being duly legitimized in the case of international data transfers: we have adopted adequate contractual guarantees to protect your information.

Are data from minors processed?

On the website of Flamingo Albir S.L (Albir Garden Resort) and in its stores, applications, and products are not normally aimed at minors. Although on occasion we may carry out a campaign. However, we do not collect any personal information from minors. If you are a minor, please do not attempt to register as a user on our websites, applications, or products. If we discover that we have accidentally obtained personal information from a minor, we will delete such information as soon as possible.

Secrecy and security of personal data

Flamingo Albir S.L (Albir Garden Resort) undertakes to adopt the necessary technical and organizational measures, according to the appropriate security level for the risk of the collected data, in order to guarantee the security of personal data and to prevent their destruction, loss, or accidental or unlawful alteration of personal data transmitted, stored, or otherwise processed, or unauthorized communication or access to such data. However, since Flamingo Albir S.L (Albir Garden Resort) cannot guarantee the invulnerability of the internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to promptly inform the User when a security breach of personal data occurs that is likely to pose a high risk to the rights and freedoms of individuals. A security breach of personal data is understood as any violation of security that causes the accidental or unlawful destruction, loss, alteration, or unauthorized communication or access to personal data transmitted, stored, or otherwise processed. Personal data will be treated as confidential by the Data Controller, who undertakes to inform and ensure, through a legal or contractual obligation, that such confidentiality is respected by its employees, associates, and any person to whom the information is made accessible.

Rights

Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request their deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, data subjects may request the limitation of the processing of their data, in which case we may retain it for the exercise or defense of claims. In certain circumstances and for reasons related to your particular situation, data subjects may object to the processing of their data, as well as request data portability. To exercise their rights, they can send a written request to Flamingo Albir S.L (Albir Garden Resort), Camino Viejo de Altea 29 03581 El Albir- Alicante, or by email to booking@sun-confort.com, in both cases, with the reference “Data Protection,” attaching a document that verifies their identity.

Modifications

We will update the data protection information when there are changes in the legislation or in any of the procedures for the processing of your personal information. This data protection information was last reviewed and updated in June 2026.